Quality assurance and confidentiality
A. Quality assurance
Translation requires complete trust. Our translation process is subject to strict quality criteria to ensure that we deliver you translations
of the quality you expect. Our quality-assurance system combines the requirements stipulated in the European DIN EN 15038 standard for translation
assignments with our own internal criteria. Here is a summary of the key elements of this system:
- Documenting and archiving of all assignments
- Strict admission criteria and process for all new freelance translators
- Careful selection of the most suitable translator for each assignment based on the following criteria:
- The translator must be a native speaker of the target language (the target language is always the translator's mother tongue)
- Knowledge of the subject matter
- Specialist linguistic ability (particularly in the case of advertising copy)
- Technical equipment (e.g. CAT tools, special EDP software)
- Sufficient capacity to ensure punctual delivery of the translation
- Examination of the text/the task prior to translation to identify questions or problems that need to be clarified and discussed
with the client beforehand
- Clarification of questions and incorporation of changes that are added after the translation process has begun
- Checking of translations according to DIN EN 15038 for:
- Completeness
- Accuracy in terms of content and terminology
- Spelling and grammar
- Style
- Compliance with special arrangements and customer requirements
- Proofreading by a second translator: the translation is compared with the source text word for word in order to correct any
misinterpretations, omissions or stylistic shortcomings
- Final check, which is done in-house, before the translation is delivered to the customer.
B. Confidentiality
All documents and video, sound or data carriers submitted to us will be handled in strict confidence, regardless of whether they have
been submitted for a quote, as source material for a translation or as reference material. Our staff and freelancers, before being accepted
onto our database, must sign a confidentiality agreement. In the event of highly sensitive projects, we are happy to sign a separate confidentiality
agreement and ensure that our staff sign it too.
To protect our computer systems from unauthorised external access, we have put in place state-of-the-art anti-virus and firewall systems,
which are continuously updated.
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